Merchant / institution roles
Viewer (read-only)
Viewers can:- Open Panel, Monitor, and case lists assigned to the org
- Export or review activity for audits
- Invite users or change team membership
- Create API keys or edit protection rules
- Mutate cases (status changes return forbidden)
API key permissions (technical)
Separate from human roles, each key carries scopes:
Server keys should live only on backends. Never embed
clm_sk_ in mobile or browser code.
Enterprise operators (Clausum-managed)
Organizations serviced by Clausum operations may also use internal operator profiles to manage multiple merchants. Those capabilities are not self-serve in public documentation:- Client provisioning and cross-tenant administration are assigned by Clausum support
- If you need multi-merchant oversight, contact your account team
Separation of duties
Recommended practices:- Payments engineering holds server keys
- Fraud / risk owns blocklists and rules
- Compliance owns expedientes submission
- Read-only viewers for audit and finance review
Team & invitations
Invite flow step-by-step.
Authentication
Keys vs dashboard session.